Warranty Policy: We warranty our products purchased through our website or an authorized dealer to be free of defects in material or workmanship for 5 years from date of purchase under normal use. If you purchased our products from one of our authorized resellers, distributors or retailers we will warranty at our discretion in accordance with the warranty for products purchased on website. Our warranty excludes normal ware and tear due to use and does not cover use of product for purposes other than those intended. Please return product along with copy of sales receipt, rreturn authorization number (number is required). At our discretion, we will repair or replace components determined to be defects in material or workmanship Any changes to the product line will rresult in a replacement product that is as close as possible to the product warrantied. If your product has been discontinued but it is eligible for warranty we will provide an alternate product as close to your original where possible.
To Obtain Warranty Authorization Number: Simply email your warranty request with a copy of your receipt and photo of the problem area or description of the issue to customersupport@thecoolestcoolers.com. If we determine the issue is not due to normal wear and tear we will reply with a warranty authorization number and address for you to ship your product for rrepair or replacement along with a prepaid shipping label.
30 Day Money Back Guarantee Policy: We are confident you will enjoy the products purchased through our on line store. If you don’t you have 30 days from date of purchase to return your product for a refund. Please contact us at sales@thecoolestcoolers.com prior returning you product to allow use to resolve any issue or concern. If we are unable to make things right, we are happy to accept the returned merchandise provided you have shipped it within 30 days of purchase. Please return item with your receipt and a note mentioning your reason for returning the merchadise and allow 2 weeks for your refund to be processed from our reciept of your returned item. We are not responsible for return freight cost.
